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Black Bear Lodging, LLC ^
640 Wears Valley Road ^
Pigeon Forge ^ Tn ^ 37863 ^
1-866-774-8990 |
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Rental Policies |
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Rental Contract |
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Dear Guest ~
~ Please note when booking on line your reservation is not confirmed until you receive a confirmation from our office. ~ Please note we do have minimum night requirements, on holidays &during peak season you must book for 3 nights, and all other times you must book for at least 2 nights if you are not sure if you will meet nights required during the time of your booking please call us toll free @ 1-866-774-8990 a reservationist will be glad to assist you. If you book on line for less nights than required we may not honor your reservation. ~ No pets are allowed, except in our pet friendly cabins in addittion of a $50.00 fee per pet. If you are found with a pet in cabin with out permission, you will be charged a minimum of $100.00 for the expense of cleaning the carpet , furniture, and the prevention of fleas. ~Please note you must be @ least 25 years of age to make a reservation :If you make a reservation and are found not to be of age we reserve the right not to honor your reservation and there will be no refunds.
~ Due to fire safety codes, there is a maximum number of guests that can occupy the units. If you are found to have more guests in the unit than you made reservations for, you will be charged for the additional guests. House parties are strictly prohibited. If we learn of a party you will be asked to leave. There will be no refunds, and in the event of any damages, a warrant will be filed and you will be responsible to pay for damages.
~ Cancellation Policy: 80% of your deposit will be refunded by check if you cancel 14 days prior to your arrival date. On or before ___________________after this date, no refunds will be honored for any reason including early departures, inclement weather, emergencies, road conditions, etc. The rental company will not assume responsibility for road conditions to and from the cabins during inclement weather. Rescheduling is permitted one time if request is received 14 days prior to arrival date and is rescheduled within a 6 month period.
~There is a 30 Day cancellation policy on units 5 bedrooms and up.
We appreciate your business and look forward to having you as our guest! Please call right away if you find any discrepency in your reservation.
Sincerely, Daphne and Billy Harris
~We accept Visa, Master Card, Discover, cash or Travelers Checks at check in... we do not accept checks. ~Check - In- Time 3:00 pm ~ Check - Out Time 10:00 am ~ All linens, towels, soap and paper products are provided. |
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Rental Agreement
Please Read Carefully:
Please sign this agreement and credit card slip and fax or mail back to us. This will allow us to speed up your check in process.
The owners of this home welcome you and are delighted that you have selected us for your vacation. We hope your stay will be a pleasant and enjoyable one....
We hope that you will treat this rental unit, in which you are staying, as your home....
Please be sure to check your cabin well upon arrival, if you find something not working properly please contact our office.
WE CANNOT ISSUE REFUNDS DUE TO EQUIPMENT MALFUNCTION, POWER FAILURE OR SATELLITE PROBLEMS. However we will do our best to see that the problem is corrected as quickly as possible.
Even the newest and best equipment (hot tubs, heaters, stoves, VCRs, air conditioners, ect.) do, upon occasion, need repairs or to be serviced.
We have on file an inventory of the personal property items located in your unit. Obviously, when a rental unit is being used, either by an owner or by a renter, items within a unit become damaged under normal usage. However, you as a unit renter, can appreciate that damage can occur beyond normal wear and tear. Any damages beyond normal wear and tear that occur during your stay, We reserve the right to charge you for them.Please treat this unit with respect as if it were you own.
No house parties, or receptions without a proper damage deposit, also at time of reservation you need to make us aware of your intent to have a reception in the unit that you are booking. We reserve the right not to refund deposit, refuse admittance, and or discontinue occupancy if, in our opinion, it is detrimental to the cabin. There will be no refunds for early departures.
Pet friendly cabins are subject to a $50.00 non-refundable fee, for each pet. Only certain units are pet friendly. If you are found to have a pet in a unit that is not designated pet friendly or is not in the file as a guest, you will be charged a minimum of $100.00.
Guest agrees not to charge long distance calls or order Pay-Per View Movies....
The renter fully understands that the unit owner or the rental agency will not be held responsible for accidents or injury of any kind to the guest or for the loss of money, jewelry, or valuables of any kind...
Linens can be exchanged, as needed, just bring the dirty linens to the office and we will be glad to exchange them for you.......
Please leave the key to the unit in the key box at the unit at time of check out ,there is a $15.00 charge for all keys returned to the office or not left in the box at the unit. Please be advised that if you have a maintenance issue and you have taken the key out of the box we can not access your unit to take care of the issue..............
Please be advised that Check Out time is @ 10:00 am. THERE IS NO EXCEPTIONS TO THIS RULE. If you have not cleared the unit by that time you will be charged $10.00 per hour for the housekeeper's inconvenience. We feel it is not fair to keep any of our guests waiting, INCLUDING the ones coming in right after you.
LEAVE THE UNIT IN REASONABLE CONDITION (SIMILAR TO HOW YOU FOUND IT). Clean up any major messes- we do reserve the right to charge extra for excessive cleanup. We know you come on vacation to relax and have fun so we do not expect you to do "heavy- duty" housecleaning. We only ask that you be reasonable about how you leave the property.
Dishes and kitchenware must be washed, dried and put away. It is your responsibility to clean your dishes. If you leave dirty dishes we will be glad to take care of them for you at a charge of $10.00. This is on the "HONOR SYSTEM" please don't put away dirty dishes or utensils.
If damage was done during your stay, remember that you accept responsibility at check-in for the unit. Contact our office immediately to report any damages. It is much better for us both to settle these problems while you are still in town.
THANKS FOR YOUR COOPERATION!
We hope that you will enjoy your stay with us and welcome your comments.
Signature___________________________________________________ Date _________________________________ |
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